Often imitated, but never duplicated, this is not a sideline for us. We are the true professionals in the Steam Bath industry with over 25 REAL years of experience in Mr. Steam Baths alone and hundreds of thousands of dollars of in-stock inventory and a REAL 10,000 square foot warehouse!
Some more about us:
Over 25 years in the Steam Businessalone
Authorized Mr Steam Master Distributor, EWS (Environmental Water Systems) and Amerec etailer
Reliable, dependable Store-Front operation
- Mobile Hotline : +1 (561) 573-0400
About The Steam and Sauna Connection and Sussman Lifestyle Group:
The Steam and Sauna Connection has been in business for over 25 years providing informed architects, builders, remodelers, and consumers with a premier source of upscale, high quality products. Sussman Lifestyle Group's advanced technology, engineering, and design provides equipment that enhances the lives of people throughout the world. The Steam and Sauna Connection has provided private luxury enhancements for residential use, from smaller homes to estates, and Sussman products service a large roster of hotels, resorts, health clubs, spas, and professional team headquarters.
Some of the great features of doing business with The Steam and Sauna Connection are:
Same day Shipping service
Free Expert sizing consultation
Accepting all major Credit Cards including Paypal
All Mr Steam products carry a lifetime warranty
The Steam & Sauna Connection emphasizes customer and technical service, offering the highest quality of care to clients. The Customer Service Hotline at +1 (561) 573-0400 (voice or text) provides immediate answers to virtually any question or problem.
1. All returns are subject to a 25 % restocking fee, plus freight both ways.
2. No items are to be returned without a return authorization number.
3. No product will be accepted after 15 days
4. Product must be returned in it's original box in perfect resalable condition. (no exceptions)
5. Items can not be returned once installed. Item has to be in new uninstalled resalable condition
6. Order cancellation fee: 8% (3% credit card fee and 5% administration fee)
7. Sauna Rooms and Speakers are non-returnable
8. Any missing or damaged goods must be reported within five working days from date of delivery
9. All special order items are non returnable. no exceptions.
Continental US for any Free shipping indicated. For areas outside the continental US call for shipping rates.
What do people have to say about us?
By Corey c. on December 9, 2022.
Easy to follow directions, installed in minutes
By Jeff W. on December 7, 2022.
Hands down, the best transaction I’ve had on Amazon to date! The seller was FAST and when I asked if it could be delivered faster, he wrote and said “done”. No questions asked and nothing but accommodation all around. I wish I’d found them sooner. Product was deliver as described. I can’t thank him enough.
By Jhamal R. on December 2, 2022.
Heater and control works great.
By MBC on November 5, 2022.
This is the 3rd time I have ordered on Amazon from the Steam and Sauna Connection. I originally purchased 2 Mr Steam generator units for the last 2 houses that I owned and recently I purchased the aroma oil five pack for my steam room . They arrived in one day and are awesome !
By Rick C on October 8, 2022.
Quick email response and fast shipping too, thank you.
By John on December 10, 2021.
i wish that all service people were as professional and easy to deal with. so very pleasant
By john on October 19, 2021.
I had a few questions and Jeff was very quick to respond and able to fully address my concerns.
By brittaney on September 2, 2021.
Great customer service, I ordered a unit but the breaker panel could not service the load, and they quickly shipped me a smaller unit , very fast and great to do business with ! Sam
By Sam R. Boyer on July 12, 2021.
Jeff went above and beyond as a seller! He went through the trouble of contacting me with a better and less expensive solution than the one I originally ordered. By far the best customer service experience in all of my experience with Amazon. Do not hesitate to purchase from him!!!
By Chuck Corallo on May 3, 2021.
This seller knows his products well and is very helpful. I buy a lot on Amazon and I would rate this seller as one of the best I have dealt with. Even though I ordered a part that was incompatible with my older Mr. Steam system I had no problem returning it and he helped in getting my system working.
By E. Thomas on March 2, 2021.
Great Seller, ordered additional items very smooth transaction.
By MH on February 2, 2021.
Great customer service, Very quick email response, very helpful with ordering additional products. A pleasure buying from this seller.
By MH on January 26, 2021.
Best customer service I have ever experienced on Amazon. Jeff was quick to help me with my issue without many questions. He was prompt to send out a new part. I highly recommend
By Kiran on January 25, 2021.
I was very pleased with the product and found the seller extremely accommodating in changing a part I ordered in error.
By tim beare on January 25, 2021.
Within hours of placing an order with Steam and Sauna Connection I had my customer cancel the job on me. The guys at Steam and Sauna Connection completely understood and worked with me to get everything settled. Very nice guys! I will definitely be going back to them for my next job!
By Danny on November 20, 2020.
awesome folks there. Jeff helped me on the first call I made and made it feel like it was like magic. thank you for the best service. and I have bought 4 of these units so far.
By Shahram Zackary on November 3, 2020.
The seller helped me with a customer service issue in a quick and timely manner. He was very easy to communicate with, and highly accommodating!
By Jenny on September 17, 2020.
Jeff has been great following up on the order and helping to ship my sauna heater to Hawaii....well done
By D. Pence on June 25, 2020.
Fantastic service, quick to ship and arrive. Ended up wanting to change the finish from glass black to matte black finish. Contacted the seller and talked to him via email and phone, Jeff made it super easy and took care of getting a new finish out to me! Would recommend working with Steam and Sauna Connection, great service!
By Ken Bocchino on June 23, 2020.
unfortunate we didn't need to keep this item the seller took the merchandise back without any hesitation and actually lost money on the shipping, I was able to buy a different item from the seller and im extremely satisfied with not only the item bit with the prompt service, I highly recommend this seller
By Asya Paez on April 13, 2020.
4 out of 5 stars After opening package we found out that the steam head and wall mount controller were not included. I sent an email to seller through Amazon. Seller Steam and Sauna Connection reached out to me right away and they are sending missing parts out right away. Thanks Jeff at Steam and Sauna for taking care of this right away and the prompt and courteous service.
By Patrick H. on March 6, 2020.
Great, friendly customer service. Answered all questions and recommended a right product. Thank you for your help. We are very excited to have Mr. Steam 150 installed soon.
By ANNA on December 17, 2019.
Amazing customer service! Super helpful and a pleasure to deal with!
By Dorothy H. on October 7, 2019.
Here are some of the jobs where we provided Mr Steam Equipment:
The ones with the asterisk were jobs that the Saunas were done by us. We are essentially a Master Distributor for equipment, however we do provide installation of the wood in the Sauna areas. All electrical and plumbing would be by others. With over 25 years in the business, we have the expertise to help you out with all of your steam and sauna needs.