1.  All returns are subject to a 25 % restocking fee, plus freight both ways.
2.  No items are to be returned without a return authorization number.
3.  No product will be accepted after 15 days  
4.  Product must be returned in it's original box in perfect resalable condition.  (no exceptions)
5.  Items can not be returned once installed. Item has to be in new uninstalled resalable condition
6.  Order can be cancelled up to 3 days.  Cancellation fee: 8% (3% credit card fee and 5% administration fee)
7.  Sauna Rooms and Speakers are non-returnable
8.  Any missing or damaged goods must be reported within five working days from date of delivery
9.  All special order items are non returnable. no exceptions.

Shipping Policy:

Continental US for any Free shipping indicated.  For areas outside the continental US call for shipping rates.